Shipping & Returns
We will endevour to dispatch all orders placed before 3pm the same day. Unless otherwise stated, all UK orders are shipping first class royal mail and will usually arrive the next day. We will take all reasonable steps to meet the customer’s specified delivery date. Mamiina will not be liable however for any delay in the delivery of goods caused by factors outside its control. Where delivery has been affected by circumstances beyond Mamiina’s control and so cannot be guaranteed, we will inform customers of such an unexpected delay and will arrange a new delivery date. In the event that Mamiina is unable to deliver the whole of the goods at one time due to operational reasons or shortage of stock, then the order will be delivered in instalments. Should customers fail to take delivery of goods, then except where this failure is caused by an event beyond Mamiina’s control, then we will store the goods until delivery takes place and may charge a reasonable rate to cover expenses. Mamiina shall have no liability to customers for late delivery.
Delivery prices for UK, Europe, and International shipping zones are shown at checkout.
Mamiina reserves the right to refuse to accept the return of any goods correctly supplied to order except for where such goods have been checked by Mamiina to be defective. Any goods returned to us must be in an unopened and resalable condition and in their original box and any other packing when they arrive back with us. Return shipment will be at the customer’s own cost. If Mamiina are unable to re-sell the goods as new a refund may not be given. Goods must be returned within 14 working days of receipt. Please note that we are unable to accept back non-faulty items after 14 days of receipt. Goods supplied in accordance with these terms which are affected for return must be supported by the invoice or delivery note number before being authorised for credit. The original shipping value of your order will not be included in any refund, unless the product is faulty.
If you are local you are also welcome to return or exchange your items in our Suffolk based baby shop at the following address:
Stonham Barns Park